Return and Refund Policy

1. Policy Overview

This Return and Refund Policy applies to all software products and services provided by Saraswate. The policy is governed exclusively by the terms of the specific agreement signed between the client and the company.

2. Nature of Software Products

2.1 Intangible Digital Products

Our software products are:

  • Digital in nature
  • Intangible intellectual property
  • Non-returnable by definition

3. Refund Considerations

3.1 Contractual Basis

  • Refunds, if any, will be determined solely by the specific terms outlined in the client agreement
  • No standard refund will be automatically applied
  • All refund considerations are subject to the explicit terms negotiated in the individual contract

4. Client Agreement Primacy

4.1 Contractual Terms

The signed agreement between Saraswate and the client shall be the sole and definitive document governing:

  • Service delivery
  • Performance expectations
  • Compensation terms
  • Potential remedies or refunds

5. Service Commitment

5.1 Quality Assurance

Saraswate commits to:

  • Delivering software products as specified in the client agreement
  • Maintaining professional standards of service
  • Addressing any potential discrepancies through the mechanisms outlined in the specific contract

6. Dispute Resolution

6.1 Resolution Process

  • Any disputes will be addressed exclusively through the dispute resolution mechanisms specified in the client agreement
  • Clients must follow the procedural guidelines established in their specific contract

7. Contact Information

Saraswate

Email: saraswateinfotech@gmail.com

Phone: +91 95889 43248

8. Governing Law

This policy is governed by the laws of India, with specific reference to the individual client agreements.

Last Updated: November 2024